Returns & Exchanges

We handle returns with the goal of making our customers happy. We stand behind and are proud of our products and services and want you, our customer, to love them as much as we do.Sale items are Final Sale - no returns or exchanges.

To be eligible for a return or exchange:

You must contact us and initiate the process within 30 days of delivery- your item must be new in packaging with all inserts and unused (not tried on)

We charge a 15% restocking fee on returned items.

We do not cover the cost of shipping returns or exchanges.

Why don't we accept returns of items that have been tried on?

Due to safety issues, once a carrier tried on (even for a minute) we are unable to sell it again as new. We are unable to verify if the item is in "like new" condition, or if it has been damaged or exposed to any pet dander/hair, or fragrances.

Furthermore, people don’t want to buy a new item that has been tried on by someone else - even for a minute- because it may have a scent, pet hair, people hair, spit up, etc.

We do offer a Free Try Before You Buy Program. if you want to try a baby carrier before committing to purchase. Please sign up here.

Non-returnable items:

Sale Items
Special and Pre-Orders- Gift cards- Personal care itemsThere are certain situations where only partial refunds are granted (if applicable)Carriers or items with obvious signs of use, including dirt, pet hair, perfume, etc.Any item not in its original condition, is damaged or missing parts for reasons not due to our error.Any item that is returned more than 30 days after delivery.

Cosmetic Flaws

Please note that cosmetic issues are not covered under warranty.  These are normal for woven baby carriers. These can include, but are not limited to weaver's knots, linen nubs or scuffs on leather. Carriers are handmade and may have slight variations in measurements and/or stitching.

Refunds (if applicable)Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. This may take up to two weeks (business days.) We will also notify you of the approval or rejection of your refund.

 If your order had "free shipping" the original costs of shipping the item to you will be deducted from your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items (if applicable)

Only regular priced items may be refunded, Sale items cannot be refunded or exchanged.

Exchanges (if applicable)

We only replace items if they are defective or damaged.Within 30 days of delivery, you may exchange your  new (not tried on items) for another item and we will waive the re-stocking fee>You will be responsible for paying for your own shipping costs for returning or exchanging your item and, if you had "free shipping" the original costs of shipping the item to you will be deducted from the exchange. Shipping costs are non-refundable.We are a small business, thank you for understanding that will small margins we can't cover the shipping costs.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.Late or missing refunds (if applicable)If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted.Next contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us.ShippingYou will be responsible for paying for your own shipping costs for returning or exchanging your item and, if you had "free shipping" the original costs of shipping the item to you. 

Shipping costs are non-refundable.